GENERAL INFORMATION
Sure. You can find us Via Umberto Iº 75, 35123 Padua from Monday to Friday from 9:00 to 12:30 and from 15:30 to 19:00.
You can check out our full list of products in our online store.
We restock the Online Store every time we unload our kilns which is several times a week. We do our best to keep all of our unique, handmade designs in stock.
Alternatively keep an eye on our social media channels!
Our products are packaged and posted using 100% recycled paper and cardboard, and second-hand/repurposed packaging materials.
You can expect your product to come in a cardboard box filled with both new (recycled) and second hand paper and materials.
The materials that we repurpose and re-use would otherwise be considered waste and go straight into landfill.
CHOOSE TO REUSE!
PRODUCT INFORMATION
Yes, all our products are both microwave and dishwasher safe, however we do recommend washing our products by hand after each use to extend their lifespan, keep them extra safe and avoid something falling against them in the dishwasher.
Always wash your ceramics after each use to extend lifespan.
Remember ceramic is durable but it will break if knocked or dropped so handle it with care.
If washing your products in the dishwasher be sure nothing is going to fall or bump against them during the washing process.
SHIPPING INFORMATION
The standard delivery times expected by our couriers are:
Italy and islands maximum 2 - 5 working days
Europe and the rest of the world up to 15 days
But don't worry, it's worth the wait!
We do our best to package our handmade ceramics very safely but sometimes accidents happen.
Don’t worry, we will replace all Wa Lab products that have been damaged in transit. You will receive instructions in your order on how to claim an item that had been broken in transit. For more info read our terms and conditions.
ORDER AND RETURN INFORMATION
If you realise you have made a mistake with your order please email us at walabpadova@gmail.com immediately with the subject title ORDER CHANGE and your order number and details.
We will do our best to help, but if your order has already been packed and sent off, then unfortunately there is nothing we can do to change your order.
Thank you for your understanding
Please take care when choosing the ceramics for your order.
Unfortunately, under normal circumstances we can't offer exchange because packaging and posting ceramics is a delicate business. We follow a specific process when we package our products, so that they don’t get broken in transit. But even so, sometimes things break on their journey.
Once unwrapped the protection of your order for shipping is compromised. It would be a shame if you'd send back your order only for it to break on the way here. We then can’t replace it for you as it has been broken in transit.
Therefore, we can't offer exchanges. Sorry!
